Outdoor Living Range Delivery
As of 20th April 2020, deliveries from Chesneys Outdoor Living Range will take approximately 2 weeks to arrive. From May we expect to be able to provide a 2-3 day delivery service.
Delivery by pallet – this means that the appliance will be delivered to the kerbside at your address and will be fully packaged in its robust pallet packaging.
You will need to not only be able to unpack the appliance but also move it safely to your planned location. We recommend extreme care is taken and cannot accept responsibility for damage to the appliance or to people attempting to move it. Please also note that pallet deliveries will be any time Monday to Friday.
White Glove Delivery – delivered and put in place at your delivery address by us, all packaging taken away too.
Once you have placed your order, you will receive a courtesy call from the fulfillment team, usually within 24 hours, who will conduct a brief access questionnaire and confirm the delivery address. At this point the delivery is considered ‘active’. You will be provided with a personal point of contact with whom you can liaise regarding your delivery. The delivery will then be scheduled and you will receive a call back to advise the delivery date which will usually be within the next 7-10 days. On the day of delivery you will receive a call approximately 1 hour before your delivery. Please note that a specific time of delivery is not part of our standard service however we will endeavour to work with you.
Please note: If you are not available to receive your delivery as agreed and booked you may be charged for redelivery costs.
Are there ever any additional delivery charges?
On rare occasions it is necessary to charge additional fees for specialist delivery. This can include instances where the appliance is to be positioned in a location that is not on street level (e.g. an elevated patio, balcony, roof terrace, etc.) or needs to be navigated up or down steps to access your requested positioning location. Some rural locations, or properties in hard to reach areas, where our standard delivery vehicle cannot pass, it may be necessary to arrange a dedicated small vehicle to conduct the delivery. If these charges are applicable you will receive a call beforehand to discuss. Typical additional specialist delivery charges are approximately £180. This is in addition to the included delivery charge, in some cases a site survey maybe required this is charged at £96.
Do you need to conduct a physical site survey?
Physical site surveys are very rare and are not usually necessary. Should a physical site survey be required a charge of £96 is applicable and may result in extra charges to deliver the unit safely and in accordance with health and safety laws.